When is payment due for my order?

We require all orders to have a valid method of payment on file by 5:00 pm (2) da...

What types of payment methods do you accept?

If you are placing your order online, we only accept credit cards (Visa, American...

My business or event is tax-exempt. How can I reflect this on my order?

Please email your tax-exempt certificate to our Accounting team at collections@pa...

I have an international (non-U.S.) billing address. How do I process payment for my event?

Please email collections@partyrentalltd.com with your Event number and billing ad...

What is your cancellation policy?

All existing orders are considered final after 5:00 p.m. two (2) business days pr...

What is your standard rental period?

The price of our rental equipment includes a 7-day rental period. Should you need...

Do I need to clean/launder my rentals prior to pick-up?

Before we pick up your order, we ask that you remove excess debris by scraping or...

What happens if I break or misplace something?

We charge a Damage Waiver Fee of 3% of your rental order. The Damage Waiver Fee c...

What happens if I don’t use part of my rental order?

We do not issue refunds for any unused products....

What is your sales tax policy?

We have prepared this sales tax policy statement to explain to you when and why w...

How do I contact Accounting?

Our Accounting department is available via email at collections@partyrentalltd.co...

Can I pay by purchase order?

Purchase Order numbers can be used for reference only. Available payment options ...

Do you have a restocking fee?

Any product deletions or reductions requested the day before the delivery of your...

Are your prices negotiable?

No, they are not negotiable. Be sure you are selecting the location and date of y...

How do I view an invoice?

In order to view invoices online, you'll need to have an account with us to view ...