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- What should I do if I need to reach someone for an emergency while my event is in progress (from delivery until your order is picked up)?
- Can I change my method of payment to a credit card after submitting my order?
- Can I make revisions to my order after it’s been submitted?
- How do I arrange for my order to come off the truck when being delivered?
- How come if I order 17 wooden folding chairs, the system automatically increments my quantity to 20?
- How do I know when you're available to deliver and pick up my rental?
- How can I reach someone before or after the office opens with an emergency for my event in progress (from delivery until your order is picked up)?
- Do I need to clean/launder my rentals prior to pick-up?
- What are Stair Charges?
- I’d like different parts of my order to deliver to different locations on-site (i.e. one part delivered to the ballroom, another part delivered to the kitchen, etc.). How can I note this on my order?
- I already know which products I need. Do I have to use the website search?
- What happens if a product belonging to another company is sent back with the rentals?
- Questions to ask before you start your event rental order
- What is your standard rental period?
- I only need service for 14, why do I need to order 15?
- When is payment due for my order?
- What happens if I don’t use part of my rental order?
- How can I check the status of my order?
- Why do the same Velvet linens I ordered appear to be of 2 different colors?
- How do I order tables that need to be level and even?
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