What is "Alternate Billing"?

Written by Customer Care

At the Checkout step – “Payment” – there are 2 options to choose from to pay for the order:

  • Bill Me - Choose this option if you are paying for the order.
  • Different Billing Contact (also known as Alternate Billing Contact) - Choose this option if you are having a 3rd party pay for the order.
     

When Different Billing Contact is selected, the e-mail address of the person paying for the order will need to be provided. You can choose when to send the notification to your alternative billing contact:

  • Send now - This option will send the notification upon completion of the order.
  • Send 3 days before delivery
  • Send 7 days before delivery
     

Payment for all events is due no later than 2 business days prior to the day of delivery. Once payment is added, the card will be held securely on file and will settle in full 1 business day prior to the delivery date

For any questions regarding payments, contact our Customer Care via phone at 1-844-GO-HIPPO (464-4776) or Live Chat on our website. Live Chat is available Monday - Friday, 8:00 a.m. - 5:00 p.m.