Help Topics
Whether it's a very specific question, or a vague one, we have it covered in our Hippo Help Center.Popular Articles
I have a question about a product or order. Can someone assist me?
Absolutely. Our Customer Care team is available to serve you from 8 am - 5 pm, Mo...
Do you charge delivery fees?
We have standard delivery and pick-up charges that apply to all orders. Refer to...
How do I place a rental order?
Place your rental order on our website – it's fast, simple, and easy to use! Bro...
How do I make an appointment to visit a design studio?
All of our Design Studios are available by appointment only, and you can make you...
Can I make revisions to my order after it’s been submitted?
You can make revisions to your order before 5:00 p.m. two (2) business days prior...
What states do we service?
Our standard delivery area includes the following states in the Northeast and Mid...
What other fees may apply to my order?
Your order may incur additional service fees if our delivery/pick-up teams are re...
Do you have an order minimum?
Yes, our order minimum is to be met with products and does not include delivery/l...
What is a volume discount?
A volume discount is an economic incentive for Event Professionals to encourage c...
How do I find out an ETA for my delivery and pick-up?
Thank you for ordering with us! To find out the estimated time of arrival, contac...