What should I do if I need to reach someone for an emergency while my event is in progress (starting from the time your order has been delivered until it’s picked up)?
Emergency support is available for events that are currently in progress, starting from the time your order has been delivered until it is picked up. Contact our Customer Care team via phone, text, or live chat. Please have your Event Number in hand as you will need it to get in touch with us. While your event is in progress, we can help with any o...
How do I make an appointment to visit a design studio?
All of our Design Studios are available by appointment only, and you can make your appointment online by clicking on the Design Studio of your choice below. New England New York City Hamptons Philadelphia Washington, DC For more information, you can visit our Design Studios page on our website....
Do you rent Lucite Raw Bars?
We offer Lucite Raw Bars for rent in two sizes, allowing you to turn any tabletop into a seafood station. The container can hold ice for several hours and contains a drain hose on one end to keep melted water properly drained. We recommend renting a table and an ice tub for easy cleanup. To rent the Lucite Raw Bar click here ....
Do you rent cotton candy machines?
We offer a Cotton Candy Machine for rent, along with cotton candy mix, cotton candy cones, and cotton candy bags, all ordered separately. The electrical cord is 5' long. To rent our Cotton Candy Machine click here. Cotton Candy Mix serves 70 per carton Cotton Candy Cones 25 per package Cotton Candy Bags 100 per package Measures 26.25" wide, 38.50" h...
Do you rent frozen drink machines?
We offer Frozen Drink Machines for rent, including Frigo Granita and Oasis machines. To operate the Frozen Drink Machine, use at least 10 quarts of pulp-free or particle-free liquid and add the liquid 2 hours prior to your event. This ensures that the machine reaches the proper temperature. We offer a Margarita Mix (contains 64 8 oz. servings/bottl...
Do you rent hot dog carts?
We offer a Hot Dog Cart for rent. The Hot Dog cart can hold up to 50 hot dogs, and keep the hot dogs warm with Sterno (ordered separately). 6 Sterno are required for every 2 hours of cooking time. An optional White Vinyl Umbrella (57" high and 6 feet in diameter) can be ordered separately. To rent our Hot Dog Cart, click here . View Instructional Vi...
Do you rent hot dog warmers?
We offer a Hot Dog Warmer for rent that holds hot dogs, sausages, and egg rolls. The Hot Dog Warmer has rollers that hold up to 36 hot dogs and includes a temperature control gauge to keep your food at a safe serving temperature. To rent our H ot Dog Warmer click here....
Do you rent popcorn machines?
We offer a Popcorn Machine for rent. Similar to movie theater-style popcorn machines, our Popcorn Machine has a bright red top and clear windows to allow guests to see the popcorn popping in right front of them. Popcorn Mix and Popcorn Bags are also available and can be ordered separately. Each All in One Popcorn-Butter pack yields 10 servings Each ...
Do you rent a double unit warming cabinet?
We offer an electric Double Unit Warming Cabinet for rent that holds up to 16 full proofer trays. The plug for this unit requires a NEMA 5-30R outlet, which is usually installed by an electrician. This cabinet maintains temperatures up to 225 degrees Fahrenheit, but the temperature can fluctuate depending on the food placed inside, the amount of ti...
Are there products you do not rent?
We are known for having the widest variety and largest inventory of rental products in the nation, there are some items we do not offer: A/V equipment Adirondack chairs Aisle runners Any lighting aside from the lighting we offer Arches Baby shower chairs Back-lit makeup mirrors Bain Marie Bike rack barricades Biodegradable dinnerware Bleachers Casin...
How do I find out an ETA for my delivery and pick-up?
Thank you for ordering with us! To find out the estimated time of arrival, contact our Customer Service team on the day of delivery or pick-up. Our truck routes are created the night before the day of your delivery or pick-up date. Our Customer Care team is available Monday - Friday, 8 am - 5 pm. Phone: 1-844-GO-HIPPO (464-4776) Text messaging: 201...
Do you rent tables with wheels?
Yes, wheels are found in Table Accessories. You can add wheels typically to any round table with wish-bone legs and/or adjustable legs. Wheels are ordered separately and must be assembled on-site. Wheels are not permitted for Pedestal Tables or Tables with Leg Extensions....
Can I purchase your products from you?
We do not offer our rental products for sale. We do have a selection of odds and ends that are for sale to help complete your event service, from protective tarps to Escort Umbrellas in the event of a rainy day. View the available items for sale on our website....
How do I cancel an order?
After signing into your account, click on "My Account" in the right-hand menu or from the dropdown. Look for the event in the Upcoming Events column, click the vertical ellipsis next to the event number, and select, "Cancel Order." If the event is for the future and not listed in the Upcoming Events column, then click on the Upcoming Events menu op...
What do you rent for lighting?
For lighting, we offer the following: Candles (pillars, tapers, tealights, and votives) Outdoor lighting (lanterns and tiki torches) We also offer several styles of candle holders and votives. If you're looking for any lighting that is outside of what we offer such as tent lighting, here are some companies that refer customers to: New York Frost Lig...
What are you doing about sustainability?
While the rental business is inherently "green"—products are used multiple times rather than being purchased and discarded after each event—here at Party Rental Ltd., we are committed to sustainability through innovation with respect to natural resource conservation, management, and utilization. View our website to read more about some of our sustai...
Do you rent and install carpet?
We offer carpets is offered in 1/8" thick in black, red, royal blue, and grey. Our carpets are a sale item so you do not need to return them. While we do not set up carpets, we provide an installation video and a step-by-step installation guide (see below). Our carpet is not intended to cover an entire floor of your event. We find it's great to use ...
Do you rent lecterns?
We offer a beautiful birch podium that comes with a microphone. Our Podium Birch with Microphone comes with built-in speakers and an amplifier. The speakers are located in the front of the podium. To operate the microphone, simply locate the power cord, which is found in the housing of the podium (open the door in the back), plug it into a 110V...
How do I order a linen swatch or sample?
We are happy to provide linen swatches on our Linen Swatch website. You can order up to 10 swatches online and they are shipped via FedEx at a flat rate of $15.00 per order. Sales tax is added where applicable. Swatches for church linens are not offered on the Linen Swatch website. Please contact Customer Care to order these....
Can dance floors be used outdoors?
Our dance floor should not be used outdoors unless it is underneath a tent and out of direct sunlight. If you are renting a tent from a tent company, be sure they provide you with a sub-floor to place underneath our dance floor to be assembled upon. Our dance floors cannot be installed on the following surfaces: Astroturf Cardboard Carpet more than...
Do you have an order minimum?
Yes, our minimums are as follows: January - March: $250 April - June: $500 July - August: $250 September - December: $500 If the order minimum is not reached, the remaining amount is added as a minimum fee. All other delivery/pickup, service fees, damage waiver, and sales tax are in addition to the minimum fee. ...
Do you collaborate with event professionals?
We sure do! As a way to increase the event industry’s exposure, we collaborate with event planners, photographers, venues, and other event suppliers. Some of the requirements for collaboration include: Party Rental Ltd. would be the only rental provider (some exceptions are considered) You would cover delivery/pickup costs (or pick up the rentals fr...
What products are available to rent for Kosher needs?
We have glass chargers , glass chinaware collections, and glass specialty plates for your kosher needs. You can also order flatware and then boil it to be kosher. Glass chinaware collections available to rent are: Circle Clear Glass Chinaware Collection Clear Glass Rim Chinaware Collection Crest Chinaware Collection Glass Bead Chinaware Collection S...
Arrival Time Vs. Delivery/Pick-up Window
When choosing a delivery or pick-up window, please be aware that we arrive at any time during that window. The window of time does not include the time to complete the delivery or pick-up. After your order is submitted, you may contact our Customer Care team if your delivery or pick-up can be completed by a specific time. Additional fees may apply i...
Do you rent dance floors?
We offer the ability to create a custom-sized dance floor for your space on our website. Available colors include: Black White Black and white Parquet We will provide set-up and break-down of this product. Our dance floor should not be used outdoors unless it is underneath a tent and out of direct sunlight. If you are renting a tent from a tent com...
Will Party Rental Ltd. obtain permits for equipment that requires propane?
We do not supply or obtain permits on behalf of the customer. We recommend checking with the local municipality and/or fire department to confirm if permits are required to have and use propane at the event location. Equipment that is required to use propane cannot be used indoors for any reason....
When and how will I receive an order confirmation?
After the rental order is submitted, an order confirmation is sent via e-mail to the person who placed the order. The confirmation is not immediate and can take up to 30 minutes. In the e-mail confirmation, we'll list the items from your order and will note if there are any product reservation issues identified at the moment the order was placed. ...
Can I copy an old rental order to a new event?
Yes, a previous rental order for an event can be copied to create a new cart with your new event date and location information. To copy and create a new event rental order from a previous order: Locate the previous event on the Invoices tab in My Account If you know the Event Number or Event Name, you can type that into the search bar When the previ...