What should I do if I need to reach someone for an emergency while my event is in progress (from delivery until your order is picked up)?

If your event is currently in progress, from delivery until your order is picked up, please contact us by phone at 1-844-GO-HIPPO (464-4776). Please have your Event Number in hand as you will need it to get in touch with our Customer Care team. 

While your event is in progress, we can help with any of the following issues:

  • Truck arrival and pick-up time, or on-site delivery team issues
  • Product troubleshooting (oven, stove, dance floor, propane)
  • Equipment replacement requests for items that are either missing, damaged, or broken
  • Last-minute product additions

If you do not have your Event Number, please leave a message and we will respond during regular business hours.