Arrival Time Vs. Delivery/Pick-up Window

When choosing a delivery or pick-up window, please be aware that we arrive at any time during that window. The window of time does not include the time to complete the delivery or pick-up.

After your order is submitted, you may contact our Customer Care team via our Live Chat if your delivery or pick-up can be completed by a specific time. Additional fees may apply if you request a time to complete the delivery or pick-up during your window.

Live Chat is available Monday - Friday, 8:00 a.m. - 5:00 p.m. Customer support is also available by phone outside those days and times – the phone number is located on the first page of your invoice. Enter your event number when prompted.