Arrival Time Vs. Delivery/Pick-up Window

When choosing a delivery or pick-up window, please be aware that we arrive at any time during that window. The window of time does not include the time to complete the delivery or pick-up.

After your order is submitted, you may contact our Customer Care team if your delivery or pick-up can be completed by a specific time. Additional fees may apply if you request a time to complete the delivery or pick-up during your window.

Contact our Customer Care team via phone at 1-844-GO-HIPPO (464-4776) or Live Chat on our website. Our Live Chat is available Mondays - Fridays, 8:00 a.m. - 5:00 p.m. Customer support is also available by phone outside those days and times. Enter your event number when prompted.