How do I place a rental order?
Place your rental order on our website – it's fast, simple, and easy to use! Browse all of our products, create a cart, and get an estimate of your order on the cart page. Submit the cart to confirm your event and get an Event Number. Order directly through our website, day or night, whenever works best for you, on your desktop, mobile, or tablet ...
Can I make revisions to my order after it’s been submitted?
How to modify your order after it's been submitted One of the great benefits of using your Online Account to place orders through our website is the ability to easily modify and update orders! Watch the video below to learn how. You can make revisions, or cancel your order before 5:00 p.m. two (2) business days before delivery. All orders are...
How can I check the status of my order?
If you have an account on our website, you can check the status of your order by logging in to your account and viewing your Upcoming Events. If you do not have an account on our website, you can check the status of your order by visiting the Order Status page and entering your Event Number, Delivery Zip Code, and the email address of the event cont...
How do I find out an ETA for my delivery and pick-up?
Thank you for ordering with us! To find out the estimated time of arrival, contact our Customer Service team on the day of delivery or pick-up. Our truck routes are created the night before the day of your delivery or pick-up date. Our Customer Care team is available Monday - Friday, 8 am - 5 pm. Phone: 1-844-GO-HIPPO (464-4776) Text messaging: 201...
How do I cancel an order?
After signing into your account, click on "My Account" in the right-hand menu or from the dropdown. Look for the event in the Upcoming Events column, click the vertical ellipsis next to the event number, and select, "Cancel Order." If the event is for the future and not listed in the Upcoming Events column, then click on the Upcoming Events menu op...
How do I get a quote for my order?
Obtaining a quote for your order can be done on our website. Add products to your cart Click the Checkout button at the bottom of the Cart page Add all of your event details including delivery, pick-up, and payment information. When you are at the Purchase step of Checkout, click on the Review Order step. At the bottom of the Review Order page, c...
How can I view product pricing?
We've got you covered! To view pricing on individual products, you can browse our product catalogue. You can also begin a cart and add items to the cart to view pricing. For more accurate pricing, log into or register your account online. Setting the correct date and location ensures you’ll see the most accurate pricing quoted for every product! ...
Can I place a linen-only order?
Yes, you can place a linen-only order (including napkins) by adding the linens and/or napkins to the cart and completing the Checkout process. Once the order is submitted on our website and an Event Number is provided, contact our Customer Care team via phone at 1-844-GO-HIPPO (464-4776) or Live Chat on our website. Our Customer Care team will switc...
What are Stair Charges?
If your location is only accessible by stairs or the item(s) you are ordering does not fit in the elevator, your event may be assessed Stair Charges. We define a flight of stairs as "landing to landing." Example: In a location in which we need to travel up the stairs to the first landing to make the delivery, the order will include 1 flight of sta...
How do I arrange for my order to come off the truck when being delivered?
All rentals are in the cart and separated by using the Drop Zone feature during Checkout. After all the items are properly listed under each Drop Zone, continue to the next step in Checkout – the Event Overview. Under the contact information for the order, there will be a section called, “Delivery Sequence," that allows you to arrange the delivery o...
What is "Alternate Billing"?
At the Checkout step – “Payment” – there are 2 options to choose from to pay for the order: Bill Me - Choose this option if you are paying for the order. Different Billing Contact (also known as Alternate Billing Contact) - Choose this option if you are having a 3rd party pay for the order. When Different Billing Contact is selected, the e-mail add...
Is a lead time required when ordering custom or large amounts of linen?
Yes, please have your order placed and confirmed at least 2 weeks before delivery to ensure we can fulfill custom requests or a large number of linens in time for your event. During this time, color and fabric cannot change, but we can accommodate small changes to sizes and quantities that are made 1 week before delivery. Any changes, or cancellatio...
When and how will I receive an order confirmation?
After the rental order is submitted, an order confirmation is sent via e-mail to the person who placed the order. The confirmation is not immediate and can take up to 30 minutes. In the e-mail confirmation, we'll list the items from your order and will note if there are any product reservation issues identified at the moment the order was placed. ...
Can I copy an old rental order to a new event?
Yes, a previous rental order for an event can be copied to create a new cart with your new event date and location information. To copy and create a new event rental order from a previous order: Locate the previous event on the Invoices tab in My Account If you know the Event Number or Event Name, you can type that into the search bar When the previ...
Is a deposit required when placing the order?
No, we do not require a deposit. Full payment is required no later than 2 business days prior to the date of delivery. During Checkout, you'll be asked to choose your method of payment. If you opt to use Alternate Billing Contact, a secure payment link will be sent to the email address provided. Once payment is provided, we will not settle the balan...