Can I make revisions to my order after it’s been submitted?

One of the greatest benefits of using your Online Account to place orders through our website is the ability to easily modify and update orders any time!



You may make revisions to your order before 5:00 pm two (2) business days prior to delivery. All existing orders are final on the business day prior to delivery. Canceling your order or removing items from your order the business day prior to delivery will incur a 100% cancellation fee. You can make additions to existing orders the business day prior to delivery, but they will be subject to a processing fee of $200. Should you need to make revisions less than two (2) business days prior to delivery, use the Live Chat on our website for assistance.

If you have an account on our website, you can make revisions by doing the following:

  • Log into My Account.
  • Go to the Upcoming Events section.
  • Select the order you'd like to revise.
  • Complete your revisions.
  • Continue the online checkout process.

Note: If your order says, "Read Only", the order is no longer editable under your account. You can email Customer Service on our website with a list of your edits and will be happy to make the changes for you. Be sure to include your event number in the subject line of your email.