We take great care to ensure every rental is delivered complete, clean, and in excellent condition. On rare occasions, items may experience minor wear or damage during transit. If anything arrives broken, dirty, or not as expected, please don’t worry. Our Customer Care team is here to help and will work quickly to resolve the issue.

Here's What to Do:

Document the Issue:
As soon as you notice a problem, please take clear photos or videos of the item(s) in question. This helps us better understand the issue and speed up the resolution. 

Contact Our Customer Care Team:
Reach out to us right away so we can assist you as quickly as possible. Be sure to have your event number on hand.

• Call us at: 1-844-464-4776
• Chat with us: Use the Live Chat option on our website 

 We'll Work on a Solution:

• If there’s still time before your event, we’ll do our best to re-deliver the items.
• If a re-delivery isn’t possible, we will review the evidence and work with you on the next steps.

Your satisfaction is important to us, and we’re committed to making things right!