If you need assistance while your event is currently in progress, from delivery until your order is picked up, contact our Customer Care team via phone, text, or live chat. Please have your Event Number in hand as you will need it to get in touch with our Customer Care team. 

While your event is in progress, we can help with any of the following issues:

• Truck arrival and pick-up time, or on-site delivery team issues
• Product troubleshooting (oven, stove, dance floor, propane)
• Equipment replacement requests for items that are either missing, damaged, or broken
• Last-minute product additions

Our Customer Care team is available Monday - Friday, 8 am - 5 pm.

• Phone: 1-844-GO-HIPPO (464-4776) 
  
• Text messaging: 201-727-4700
• Live Chat (located on the bottom right-hand corner of the screen)

If you do not have your Event Number, please leave a message and we will respond during regular business hours.

For urgent issues after business hours, customer support is available via phone. Please have your Event Number in hand as you will need it to get in touch with our after-hours emergency team.