You can make revisions to your order before 5:00 p.m. two (2) business days prior to delivery. All existing orders are final on the business day prior to delivery.

Canceling your order or removing items from your order the business day prior to delivery will incur a 100% cancellation fee. You can make additions to existing orders the business day prior to delivery, but they will be subject to a processing fee of $300. 

Should you need to make revisions less than two (2) business days prior to delivery, contact our Customer Care team via phone at 1-844-GO-HIPPO (464-4776) or Live Chat on our website. Live Chat is available Monday - Friday, 8:00 a.m. - 5:00 p.m. Please have the Event Number for the chat.

How to modify your order after it's been submitted 

One of the great benefits of using your Online Account to place orders through our website is the ability to easily modify and update orders! Watch the video below to learn how.

 

Note: If your order says, "Read Only", the order is no longer editable under your account. Use the Live Chat on our website with a list of your edits and will be happy to make the changes for you. Be sure to include your event number with your edits.