If rentals are not accessible on your scheduled pick-up date, and we need to return the following business day, a RePickup Fee will be assessed. 

If one or more products cannot be located at the scheduled pick-up location and we need to return on the following business day to recover such items, a Product Recovery Fee will be assessed. 

If one or more products cannot be located within 3 business days of your scheduled pick-up date, you will receive a separate bill for Product Replacement Costs of unrecoverable items.

To extend your rental window, contact our Customer Care team one business day prior to your scheduled pick-up date. Our drivers are required to pick up all rental items listed on the invoice and cannot make exceptions while on-site.

Fees associated with Product Recovery can be viewed on the Fees page of our website.