All rental items must be available at the scheduled pick-up location on your confirmed pick-up date. Our drivers are required to collect all items listed on the invoice and cannot make exceptions while on site. Rental items must be returned on time and in good condition so they can be prepared for the next event.

We use a barcode-based system to track returns. Items must be physically scanned back into our system. Any item not scanned is recorded as unreturned and will remain outstanding until scanned.

If you need more time with your rental, please contact Customer Care at least one business day before your scheduled pick-up date to request a rental extension.

When Extra Charges May Apply

Re-Pickup Fee: Charged if items are not accessible on the scheduled pick-up date and we must return the next business day.

Product Recovery Fee: Charged if one or more items cannot be located at pick-up and a return trip is required.

Product Replacement Costs: Charged if items cannot be recovered within 3 business days of the scheduled pick-up date.

The cost of these fees are listed on the Transportation Fees page of our website.

All recovery or replacement fees are billed to the person or company that placed the order (the Event Controller listed on the invoice).